Return & Refund Policy

At VIVA H2, we stand behind the quality of every VIVO H2 PRO device. If you’re not satisfied with your order, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return or refund.

To be eligible for a physical return, your device must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return or refund request, contact us at support@vivah2.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at support@vivah2.com.

Damages And Issues

Please inspect your order when it arrives. If your device is defective, damaged, or you received the wrong item, contact us immediately at support@vivah2.com so we can review the issue and make it right.

30-Day Money-Back Guarantee

Most users feel noticeable improvements within the first few weeks of daily use.

If you don’t experience meaningful benefits from using VIVO H2 PRO within 30 days of receiving your order, contact us and we’ll refund you in full.

Non-Returnable Items

Digital bonuses, downloadable files, and gift cards are non-returnable once accessed or delivered.

We also cannot accept returns for items that are damaged after delivery or sent back without prior approval.

Exchanges

If you received the wrong item or a damaged device, contact us at support@vivah2.com and we’ll help arrange a replacement where applicable.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and reviewed your return or refund request.

If approved, your refund will be sent back to your original payment method within 10 business days. Please remember your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@vivah2.com.