Privacy policy
Privacy Policy
Last updated: May 22, 2026
VIVA H2 operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). VIVA H2 is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect Or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including payment card information, transaction details, payment confirmation, and other payment details.
- Account information, including your username, password, preferences, and settings if you create an account.
- Transaction information, including products you view, add to cart, purchase, return, exchange, or cancel.
- Communications with us, including information you include when contacting customer support.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, make a purchase, contact us, or otherwise provide information.
- Automatically through the Services, including from your device and through cookies or similar technologies.
- From our service providers, including vendors that help us operate the store, process payments, fulfill orders, provide support, analyze data, or improve the Services.
- From our partners or other third parties, where permitted by law.
How We Use Your Personal Information
Provide, Tailor, And Improve The Services
We use your personal information to provide the Services, including processing payments, fulfilling orders, arranging shipping, managing returns or refunds, maintaining your account, remembering preferences, enabling reviews, and improving the customer experience.
Marketing And Advertising
We may use your personal information to send marketing, advertising, or promotional communications by email, SMS, or other channels where permitted. We may also use your information to show you relevant advertisements for VIVA H2 products or services.
Security And Fraud Prevention
We use your personal information to provide a secure shopping experience, authenticate accounts, detect and prevent fraud, investigate suspicious activity, and protect our Services, customers, and business.
Communicating With You
We use your personal information to provide customer support, respond to inquiries, send order updates, and maintain our relationship with you.
Legal Reasons
We may use your personal information to comply with applicable law, respond to valid legal requests, enforce our terms and policies, participate in legal proceedings, or protect our rights and the rights of others.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
- With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, fulfillment, shipping, IT management, customer support, analytics, and cloud storage.
- With business and marketing partners that help provide advertising or marketing services.
- When you direct us, request us, or consent to our disclosure of certain information, such as when needed to ship your order or use third-party integrations.
- With affiliates or within our corporate group, if applicable.
- In connection with a business transaction, such as a merger, acquisition, or bankruptcy.
- To comply with legal obligations, respond to subpoenas or legal requests, enforce our terms, or protect our Services, rights, users, or others.
Relationship With Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses personal information and any rights you may have, visit:
Third-Party Websites And Links
The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by VIVA H2, you should review their privacy policies and terms.
We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion.
Security And Retention Of Your Information
No security measure is perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not send sensitive or confidential information through unsecured channels.
How long we retain your personal information depends on factors such as whether we need the information to provide the Services, maintain your account, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights And Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to access or know what personal information we hold about you.
- Right to request deletion of personal information we maintain about you.
- Right to request correction of inaccurate personal information.
- Right to portability, where applicable.
- Right to opt out of the sale or sharing of personal information or targeted advertising, where applicable.
- Right to object to or restrict certain processing, where applicable.
- Right to withdraw consent where processing is based on consent.
You may exercise these rights by contacting us at support@vivah2.com.
We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.
Marketing Communication Preferences
You may opt out of promotional emails at any time by using the unsubscribe link included in our emails.
If you opt out, we may still send non-promotional communications, such as order updates, shipping notifications, account messages, or customer support responses.
Complaints
If you have complaints about how we process your personal information, please contact us at support@vivah2.com.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country where you live.
If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent legal safeguards, where required.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website and update the “Last updated” date as required.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, contact us at:
For the purpose of applicable data protection laws, VIVA H2 is the data controller of your personal information.
SMS Privacy Policy
We collect and use phone numbers solely for customer support, transactional communication, order updates, and marketing messages where you have opted in.
Text message opt-in data and consent will not be shared with third parties for their own marketing purposes.
Customers may opt out of SMS communications at any time by replying STOP.